Frequently Asked Questions

 

How secure is my data when sent offsite?
MozyPro encrypts your data locally before it is sent to the Mozy data centers. After your data is encrypted locally, it is sent to the Mozy data center over an SSL connection. When your backups are stored in the Mozy data center, they are protected by 448-bit blowfish encryption to ensure that your data is secure.

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How can our Exchange Server be backed up? Once MozyPro has backed up the Exchange file, only the changed blocks of the file are transmitted. This happens at the block level, not the file level, so subsequent backups can take minutes instead of hours. This style of Exchange backup results in a significantly reduced impact on the performance of the server as well as on the SQL/Exchange service itself.

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How much bandwidth is required to capture our data? The amount of bandwidth is crucial when capturing the initial backup set. A good speed test can be found on www.speedtest.net. This will then give you a good indication of the time it will take for the initial backup to occur. Once the initial backup has taken place, future incremental backups only take minutes.

Can managed backup online replace my current tape drives?
Every business should have a disaster contingency and recovery plan. While offsite backup online can certainly replace traditional onsite backup media, it is recommended to have backup redundancy to provide the utmost protection. Tape backup requires discipline and regularity to do effective daily backup, unlike backup online that is fully managed for you.

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When will our backup take place?
MozyPro’s backup scheduling feature is very flexible. MozyPro’s two scheduling methods are called Automatic and Scheduled. Tell It’s Offsite’s when to perform your backups. Automatic is the simplest method in which backups are performed while your computer is not in use. Scheduled backups can be performed daily or weekly at a specified time of day.

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How will I know my backup online has occurred?
You will receive email alerts that will give daily backup status. It’s Offsite will continue to monitor daily backup activity and will be notified in the event of an error with the backup. It’s Offsite will then take corrective measures to assist or provide a resolution.

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I’ve spent a tremendous amount of money on my current tapedrives; how can I ensure this will give me a return on my investment?
Remote Backup has a low cost of ownership; this solution will not depreciate over time like your tape drive. With technology constantly changing, It’s Offsite will eliminate fear that your traditional backup hardware has become obsolete.

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I have an internal IT Department who handles our backup. Can your department handle the setup?
Yes, It’s Offsite handles the initial setup and install. Additionally, training is available to your internal IT Department to ensure your backup is completing each day. Furthermore, It’s Offsite offers GoToAssist, which allows for remote support.

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What if I need to restore a file?
In the event of a catastrophic computer failure or loss, you might need to restore backed up files from MozyPro’s online site.

There are four methods for performing a file restore:

• The Restore tab: Allows you to restore files from the configuration window.
• VSS Restores: Allows you to restore VSS data such as Microsoft SQL Server, Microsoft Exchange Server, Active Directory and the Windows File Replication Service.
• MozyPro Virtual Drive: Allows you to restore files from a virtual drive using either the Explorer window or the My Computer window.
• Right-click restores: Allows you to restore files from the file explorer window or My Computer window by right-clicking in the window and selecting the files to restore.
• Hardware Restore: For a fee, you can request a DVD restore delivered overnight via FedEx.